Frequently Asked Questions
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Gemstone Questions
All our gemstones come with certificates of authenticity from recognized gemological laboratories. You can verify authenticity through the certificate number, visual inspection for natural inclusions, and professional appraisal. We guarantee 100% natural gemstones.
Clean your gemstone jewelry with lukewarm water and mild soap using a soft brush. Avoid harsh chemicals, ultrasonic cleaners for delicate stones, and extreme temperatures. Store separately in soft pouches to prevent scratches. Remove jewelry before swimming or exercising.
Yes, all our gemstones above a certain value come with certificates But only If Customer Request for Certificate . The certificate includes details about the gemstone's origin, treatment, weight, dimensions, and quality characteristics.
Real gemstones have natural inclusions visible under magnification, feel cool to touch, and have weight appropriate to their size. They show depth of color and don't have air bubbles. For certainty, always request certification and purchase from reputable jewelers like us.
Each gemstone has unique properties. Rubies symbolize passion and protection, emeralds represent growth and harmony, sapphires bring wisdom and prosperity, and diamonds signify strength and clarity. Many believe gemstones have healing and spiritual benefits based on ancient traditions.
Shopping & Orders
We offer free standard shipping on orders over ₹500, Express shipping is available for ₹1500. All Gemstone is shipped in secure, insured packaging with tracking. Delivery times vary by location but typically take 3-5 business days within India.
We offer a 14-day return policy for unworn jewelry & Gems in original condition with tags and certificates. Returns are Not Free, and we provide a full refund or exchange. Custom-made pieces and engraved items cannot be returned unless defective.
We accept all major credit and debit cards, UPI, net banking, digital wallets, All payments are processed through secure, encrypted gateways.
Once your order ships, you'll receive a tracking number via email and SMS. You can track your order in real-time through our website or the courier's tracking portal. Updates are provided at every stage of delivery.
Standard delivery takes 3-5 business days within India. Express delivery takes 1-3 business days. International orders take 7-14 business days. Custom-made jewelry may require additional 2-3 weeks for crafting before shipping.
Refunds are processed within 5-7 business days after we receive your returned item. The amount will be credited to your original payment method. For prepaid orders, refunds include shipping charges if the return is due to our error.
Yes, exchanges are welcome within 7 days. You can exchange for any item of equal or greater value. If the new item costs more, you pay the difference. If it costs less, we'll issue a store credit for future purchases.
Yes, we ship to most countries worldwide. International shipping costs vary by destination and are calculated at checkout. All international orders are fully insured and tracked. Customs duties and taxes are the buyer's responsibility.
we will offer Soon flexible EMI options through major banks for purchases above ₹10,000. You can choose 3, 6, 9, or 12-month EMI plans. We also accept payment through buy now, pay later services like Simpl and LazyPay for added convenience.
Our customer support team is available Monday to Saturday, 10 AM to 7 PM IST. You can reach us via email, phone, WhatsApp, or live chat on our website. We typically respond within 2-4 hours during business hours.
